This policy on Grievance Redressal is set out as a mechanism available within the organization to enable the customers & Business Associates of the company to lodge their complaints / grievances to company in relation to their dealings with company, if any, being considered for them and for addressing the same in a time bound manner, by following the provisions as provided herein (the Grievance Redressal Mechanism). This policy document aims at minimizing instances of customer / Business Associate complaints and grievances through proper service delivery and review mechanism and also to ensure prompt Redressal of complaints and grievances, if there are any.
Customer can lodge his / her grievance through any of the following channels:
Any complaint through e-mail / letters / in - person shall be acknowledged promptly after receipt, at the company corporate office.
The Complaints will be registered in the Customer Grievance Register (CGR) maintained electronically and / or physically, and shall include full details of the complainant (name, address and contact details), date of receipt, fact of the complaint, category of complaint etc.
The Grievance Redressal Committee (GRC) of company will take steps to redress the grievances with care and diligence, normally within the period of 30 working days from the date of receipt of the complaints.
If the complainant is not satisfied with the reply / action / resolution given by Grievance Redressal Committee (GRC), he / she may directly approach the Nodal Officer of the Company for further action on the same.
Email ID : rightwaygrowing@gmail.com
